English to Chinese Tech/Engineering IT (Information Technology) speech technology

If history is any guide, as many as 88,000 callers will be ringing the toll-free hotlines at 1-800-Flowers this Valentine’s Day to make sure their chocolate and roses arrived on time. Managing call volumes that high is a challenge for any business, but in the gift and sentiment industry, where each transaction carries a high emotional attachment for the customer, efficient call turnaround is especially critical. Still, Lou Orsi, the retailer’s director of vendor relations and strategic projects, isn’t worried. He’s got a secret weapon.